Lifelong Learning Customer Service Workshop Series: Part 2. Emotional Intelligence

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Program Type:

Business, Jobs & Careers, Virtual

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Program Description

Event Details

Lifelong Learning Customer Service Workshop Series:

Anna Marie MacDonald, Manager Workforce Connection Center at Goodwill, is conducting a 3-part series of timely and informative Customer Service Workshops with Q and A.

  • Tuesday, April 5, 10:00 am Part 2 - Emotional Intelligence is about knowing yourself, knowing how you tend to react to situations, and then being able to understand other people’s feelings and reactions. Come and learn about what triggers you, personal and social competences, and the inner voice.

Future Customer Service Workshop:

  • Thursday, April 21, 10:00 am Part 3 - Conflict is the tension or the disagreement that occurs when two or more people or groups have different opinions, ideas, plans, goals, or perceptions of a situation. Come and learn about relationship building, constructive and destructive behaviors, and managing conflict.


Virtual Program Conduct Policy

The library's patron conduct policy applies to virtual library programs. Library staff has the right to remove participants from virtual programs who are in violation of the patron conduct policy.